Corrections, right of reply and takedown

Reporting a factual error

The fastest route is the page itself. Every claim in every transcript has a Dispute this claim control beneath it. Tell us what is wrong and, if you can, point to a source. It goes straight into the moderation queue.

You can also write to [contact email — NOT CONFIGURED].

What we commit to:

• We read every dispute. A person, not a model, decides it.
• A confirmed factual error is corrected within 48 hours of us confirming it.
• Corrections are visible. The claim stays on the page, struck through, with our reasoning published beneath it. We do not quietly delete or rewrite published text — a reader who saw the original is entitled to know it changed.
• Where the fault is in the underlying evidence, that evidence is deprecated and the debate is re-run. If the verdict moves, the change and its cause are recorded in the public verdict history.

Right of reply for brands and sellers

If we have published a verdict on your product and you think it is wrong, you have two routes, and we would genuinely prefer you use them before your lawyers.

1. Submit evidence. Use the same form anyone else uses. Brand-submitted evidence is accepted and published, labelled as brand-sourced so readers can weigh it accordingly. It enters the evidence base, the debate re-runs on it, and it can change the verdict. It is not filtered out for coming from you.
2. Write to us at [grievance email — NOT CONFIGURED] setting out which claim is wrong and why. Be specific: “the page is unfair” is hard to act on, “the benchmark cited was run on a different variant” gets fixed the same week.

What we will not do is remove an accurate, sourced, adverse verdict because it is commercially unwelcome. What we will always do is correct one that is wrong.

Copyright and takedown

Our policy is to link and paraphrase, never to reproduce. Evidence items summarise a source in our own words and link to the original; we do not republish professional reviews, and we do not reproduce substantial extracts.

If you believe material here infringes your copyright, write to [grievance email — NOT CONFIGURED] with:

• the page URL and the specific material;
• the original work and where it was published;
• confirmation that you own the rights or are authorised to act for the owner, and contact details.

We acknowledge within 24 hours. Where a complaint is well-founded we remove or rewrite the material promptly, and, in line with the IT Rules, within 36 hours of a valid notice.

Content submitted by other people

Some evidence comes from readers. It is moderated before publication and credited by display name. If something a contributor submitted concerns you — because it is untrue, because it contains your personal information, or because it is not theirs to share — tell us and we will take it down while we look into it.

What stays on the record

Published verdicts are never edited in place. When one changes, the new version is appended and the previous one remains visible with an explanation of what changed it. Corrections are marked, not erased. That history is the point of the site: a reader who wants to know whether we have been wrong before is entitled to find out.

The exception is personal information, which we remove on request — see Privacy.

Where to write